Contacts & groups

Static groups vs dynamic segments

When to use a fixed list and when to let the platform keep the audience current for you.

3 min read

Static groups

A static group is a fixed set of contacts you add or remove by hand or through an import. Use it for one-off audiences such as event attendees.

Dynamic segments

A dynamic segment is a saved set of conditions — tags, custom fields, engagement, signup date. Membership is evaluated when you send, so the audience is always current.

Use segments for recurring sends such as active customers, lapsed subscribers or a region-specific announcement.

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